FAQs

Have Questions? Please browse our frequently asked questions below. You can also call our customer care number at 1 (800) 526-7469.

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Have another question or just need to get in touch with us? We're happy to help!

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Pet Care Products

Why are our products different?

Are our products compatible with Flea & Tick topicals like Frontline and Advantage?

Are our products guaranteed?

Do you offer samples for people to try?

Are the products organic or natural?

Do you have an Ingredient list in words that I can understand?

Pet Care Products

Is the packaging including the label eco-friendly?

Can these products be used on cats?

Where can I buy the products?

Do you sell online?

Equine Care Products

Can I use this product instead of the prescription shampoo the Vet gave me?

What other types of animals can you use your products on?

Does the shampoo need diluting?

What does “pH balanced” mean?

For Professionals

How long do EQyss Grooming Products last?

Why don’t you have an oatmeal shampoo?

Do you have a hot spot formula?

Can the spray be used on the pet bedding?

Product Information & Ingredients

What should I do if I get the products in an animal’s eyes?

Are your shampoos hypoallergenic?

Are your shampoos “tearless”?

Is your Micro-Tek Shampoo medicated?

Ordering, Shipping, & Returns

Micro-Tek Spray

How can I collaborate or promote EQyss Grooming Products?

Do you provide donations for events?